FAQ's

National Facets

All National Facets jewellery can be identified with our trademark, either Symbol or the National Facets name engraved on every jewel. This engraved mark is your assurance of the highest standard of quality and integrity.

  • # Where are your areas of delivery? Do you ship overseas?
  • # I am visiting Japan and want to shop at a Mikimoto store. Can I purchase products duty-free?
  • # Do you offer refunds or exchanges of products purchased in Japan?
  • # I want to get my pearl necklace restrung.
  • # I need information about repairs.
  • # Where, other than in Japan, can I find a Mikimoto store?
  • # How should I take care of my jewellery?
  • # How do I replace the battery of a watch or clock?
  • # Can a ball-point pen ink cartridge be replaced?